Return and exchange of goods

We value our customers immensely, and that is why you have 14 days from receiving the goods to return or exchange the goods. We are aware that our range consists of clothes of different sizes and it is not easy to estimate the correct size without trying it on. The exception applies to goods that have hygiene restrictions according to the law - in our assortment, these are socks and shoe insoles. This product cannot be exchanged or returned after it has been tried on. Therefore, we recommend carefully choosing the right size before purchasing it.

When returning or exchanging, simply fill out the form on this page and then send the goods to the address:

  • Mail/postal courier:
    SVK media s.r.o.
    Zadunajská cesta 16
    851 01 Bratislava
    +421 904 177 561
  • Packeta (delivery point):
    Pečnianska 33
    851 01 Bratislava
    +421 904 177 561

The goods must be undamaged, unused, clean, in the original packaging and usable for resale with the attached packing slips.

You can find the exact conditions for returning and exchanging goods in our Terms of use.

WARNING, the e-mail entered must match the e-mail submitted in the order!

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