Return and exchange of goods

Our customers have the opportunity to return or exchange the goods within 14 days from the delivery of the goods. We are aware that our range consists of clothes of different sizes and it is not easy to estimate the correct size without trying it on. We recommend that you carefully open the package and leave it as is, leaving the labels attached to the product until you are sure that the product fits you well. Try the correct size of the products on other clothes, not on the skin, if possible due to the nature of the goods. In the event that we receive a product that does not meet the conditions for return/exchange of goods (the product has been worn, washed, does not have a label, is not in the original packaging, is dirty or smells), we reserve the right to refuse the return/exchange. The exception applies to goods packed in protective foil, which according to the law has hygiene restrictions - in our assortment these are socks and insoles for shoes. This product cannot be exchanged or returned after trying it on. Therefore, we recommend carefully choosing the right size before purchasing it.

When returning or exchanging, simply fill out the form on this page and then send the goods to the address:

  • Mail/postal courier:
    SVK media s.r.o.
    Zadunajská cesta 16
    851 01 Bratislava, Slovakia - Europe
    +421 911 014 640
  • Packeta (delivery point):
    Pečnianska 33
    851 01 Bratislava, Slovakia - Europe
    +421 911 014 640

The goods must be undamaged, unused, clean, in the original packaging and usable for resale with the attached packing slips.

You can find the exact conditions for returning and exchanging goods in our Terms of use.

WARNING, the e-mail entered must match the e-mail submitted in the order!