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SportHeaters

Terms & conditions

Effective from 2026-10-05 Download as PDF

For the purposes of these general terms and conditions, the seller is SVK media s.r.o., with its registered office at Zadunajská cesta 16, 851 01 Bratislava, Slovak Republic, Company ID (IČO): 46 083 430, registered in the Commercial Register of the Bratislava I District Court, Section: Sro, Insert No.: 71544/B (hereinafter the "seller").

E-mail: info@sportheaters.com
Phone: +421 904 177 561

Supervisory authority: Slovak Trade Inspection (SOI), SOI Inspectorate for the Bratislava Region, Prievozská 32, P.O. Box 5, 820 07 Bratislava 27, Department of Technical Product Control and Consumer Protection, phone: +421 2 58272 172-3, fax: +421 2 58272 170

  1. Goods can be selected by browsing the catalogue on our website www.sportheaters.com or with the help of an operator on +421 904 177 561 (Mon - Fri: 9:00 - 17:00).
  2. When ordering online, please provide the following details:
    - If you are buying as a consumer, i.e. as a natural person who, when concluding a distance contract, is not acting within the scope of their business, employment or profession, please state your name, surname and address, together with your phone number and e-mail.
    - If you are buying in connection with your business, please also state your business name, company ID, tax ID and place of business or registered office.
  3. After you submit your order, it will be processed and a confirmation of receipt of the order will be sent to your e-mail without delay. The details of the order and the expected date of delivery of the goods to the buyer will be agreed with you by e-mail. Any further information about your order will be sent to the e-mail address you provided, if necessary.
  4. Delivery of the confirmation of receipt of the order by the seller does not constitute the conclusion of a purchase contract. After the confirmation of receipt of the order is delivered, the seller verifies the availability of the goods, and the purchase contract is concluded only when the seller bindingly accepts the buyer's proposal to conclude the purchase contract in the form of an e-mail confirming that the goods are ready for collection or that they have been dispatched.
  5. The seller is obliged to fulfil the order and deliver the goods to the buyer within 30 days at the latest. However, we usually dispatch goods within 3 working days. Goods are delivered on working days between 9:00 and 18:00; we will inform you about the exact day of dispatch and delivery by e-mail.
  6. The seller hereby informs the buyer that, in accordance with the Act on Personal Data Protection, it is assumed that the buyer's personal data will be provided and made available to third parties when the buyer's personal data are processed.
  7. On receipt of the goods you will be given a delivery receipt, which is also proof of payment for the goods in the case of cash on delivery. The delivery receipt is also the order of the goods in written form. The seller issues the tax document (invoice) stating the purchase price and VAT when the goods are packed and encloses it in the parcel. If the order is paid in advance, the buyer also receives it by e-mail together with the notice that the parcel has been dispatched. The goods are deemed to have been received by the buyer at the moment when the buyer or a third party designated by the buyer takes over all parts of the ordered goods or, if:
    a) goods ordered by the buyer in one order are delivered separately, at the moment of receipt of the goods delivered last,
    b) goods consisting of several parts or pieces are delivered, at the moment of receipt of the last part or the last piece,
    c) goods are delivered repeatedly during a defined period, at the moment of receipt of the first delivered goods.
  8. The seller is entitled to withdraw from the contract due to the goods being sold out or unavailable, or if the manufacturer, importer or supplier of the goods agreed in the contract has stopped production or made such significant changes that made it impossible for the seller to fulfil its obligations under the contract, or for reasons of force majeure, or if, even after making every effort that can reasonably be required of it, the seller is unable to deliver the goods to the buyer within the period specified in these general terms and conditions or at the price stated in the online shop. The seller is obliged to inform the buyer of this fact immediately and to refund any deposit already paid for the goods agreed in the contract within 14 days of the notice of withdrawal from the contract, by transfer to the account designated by the buyer.
  9. The buyer is entitled to withdraw from the contract without giving any reason within 14 days of the day the goods are received. Within this period, the buyer has the right to unpack and try the goods in a similar way as is usual when shopping in a traditional "brick-and-mortar" shop. However, trying does not mean starting to use the goods and then returning them to the seller. The voluntary option to return goods does not apply to contracts for the purchase of goods sealed in protective packaging that are not suitable for return for health protection or hygiene reasons (e.g. socks, shoe insoles, swimwear, underwear, etc.). Such goods cannot be returned or exchanged after trying them on, even within the statutory period.
  10. The buyer may exercise the right to withdraw from the contract with the seller through the online return form, in which they enter the order number and the e-mail used for the order and select the goods being returned. After submitting the form, they will receive a confirmation and instructions on how to send the goods by e-mail. The buyer may also withdraw from the contract by any other unequivocal statement, for example using the model form at the end of these general terms and conditions.
  11. If the buyer withdraws from the contract, any supplementary contract related to the contract from which the buyer withdrew is also cancelled from the outset.
  12. The buyer shall send the goods back together with the proof of purchase no later than 14 days from the day the goods were received, as follows: for delivery to Slovakia, the Czech Republic or Hungary, after submitting the online form the buyer receives by e-mail a return code for sending the parcel back via Packeta (Zásielkovňa / Zásilkovna), with which they hand the parcel in at a Z-BOX or a Packeta pick-up point without printing a label. The return code is subject to a fee when withdrawing from the contract and when exchanging goods: when withdrawing from the contract, the fee is deducted from the amount refunded to the buyer; when exchanging goods, the buyer pays it online before the code is sent. The amount of the fee is shown in the form before it is submitted (currently EUR 2.50 for delivery to Slovakia and EUR 3.00 for delivery to the Czech Republic or Hungary, converted for orders in another currency). Instead of using the code, the buyer may also send the goods at their own expense by registered post or by courier to the address: SVK media s.r.o., Zadunajská cesta 16, 851 01 Bratislava, Slovak Republic, +421 904 177 561. For delivery to other countries, the buyer sends the goods at their own expense to the address above. When withdrawing from the contract, the buyer is obliged to deliver the goods to the seller complete, including all documentation. The goods must be undamaged, unworn, clean, in their original packaging and with the tags attached, suitable for resale. We recommend opening the parcel carefully, leaving it in an unchanged condition and keeping the tags attached to the product until you are sure that the product fits you well. Where the nature of the goods allows, try the correct size over other clothing, not on bare skin. If we receive a product that does not meet the conditions for return/exchange (the product has been worn, washed, has no tag, is not in its original packaging, is dirty or smells), we reserve the right to refuse the return/exchange. Insuring the goods is recommended. The seller does not accept cash-on-delivery parcels. After a valid withdrawal from the contract, the seller will refund to the buyer all payments that the buyer demonstrably made in connection with the conclusion of the purchase contract, in particular the purchase price including the cost of delivering the goods. However, the seller is not obliged to reimburse the buyer for additional costs if the buyer chose a method of delivery other than the cheapest standard method of delivery offered by the seller. Additional costs mean the difference between the delivery costs chosen by the buyer and the costs of the cheapest standard method of delivery offered by the seller. Payments will be refunded to the buyer within 14 calendar days of the day the returned goods are delivered to the seller. The refund will be made using the same payment method that the buyer used for their payment. This does not affect the buyer's right to agree with the seller on another method of payment, provided that the buyer incurs no additional fees as a result. If the buyer paid for the goods by cash on delivery, the buyer is obliged to state a bank account number for the refund in the notice of withdrawal.
  13. If the buyer withdraws from the contract and delivers to the seller goods that have been tried and unpacked and that are subject to statutory hygiene restrictions (e.g. socks, shoe insoles, swimwear, underwear, etc.), the seller is not obliged to refund the buyer the price paid for such goods and is also entitled to reimbursement of the costs of sending the goods back to the buyer, of which the buyer is informed.
  14. If the buyer withdraws from the contract and delivers to the seller goods that are used, damaged or incomplete, the buyer undertakes to pay the seller the amount by which the value of the goods has decreased, in its actual amount, and the costs incurred by the seller in connection with repairing the goods and restoring them to their original condition, calculated according to the price list for post-warranty service of the goods. Under this point of the general terms and conditions, the buyer is obliged to pay the seller compensation of no more than the difference between the purchase price of the goods and the value of the goods at the time of withdrawal from the purchase contract.
  15. The seller undertakes to refund to the buyer the price paid for the goods concerned (together with all payments received from the buyer under or in connection with the contract, including the costs of transport, delivery and postage and other costs and fees) within 14 calendar days of the day the notice of withdrawal from the contract is delivered to the seller. The seller is not obliged to refund the price paid for the goods concerned before the goods have been delivered back to it by the buyer in accordance with point 12.
  16. When withdrawing from the contract, the buyer bears the direct costs of returning the goods to the seller or to a person authorised by the seller to receive the goods. The direct costs associated with returning the goods cannot reasonably be calculated in advance. According to the available information, the estimated amount of these costs, depending on the size and weight of the goods, the distance from which the goods are returned and the prices at which the carrier chosen by the buyer provides its services, ranges from EUR 2 to EUR 100.
  17. If the buyer fails to fulfil any of their obligations set out above under these general terms and conditions, the withdrawal from the contract is not valid and effective, the seller is not obliged to refund to the buyer all demonstrable payments under these general terms and conditions and is also entitled to reimbursement of the costs of sending the goods back to the buyer.
  18. The buyer (consumer) may not withdraw from a contract the subject of which is:
    a) the provision of a service, if its provision began with the express consent of the consumer and the consumer declared that they had been duly informed that by giving such consent they lose the right to withdraw from the contract once the service has been fully provided, and if the service has been fully provided,
    b) the sale of goods made to the consumer's specifications, goods made to measure or goods intended specifically for one consumer,
    c) the sale of goods that are liable to deteriorate or expire rapidly,
    d) the sale of goods that are not suitable for return for health protection or hygiene reasons, or whose protective packaging has been broken after delivery,
    e) the sale of sound recordings, video recordings, audio-visual recordings, books or computer software sold in protective packaging, if the consumer has unpacked the packaging,
    f) the sale of books not supplied in protective packaging,
    g) the supply of digital content other than on a tangible medium, if its supply began with the express consent of the consumer and the consumer declared that they had been duly informed that by giving such consent they lose the right to withdraw from the contract.
  19. The buyer requests an exchange of goods through the online return form, in which they enter the order number, the e-mail used for the order and the goods they are interested in. The goods to be exchanged are sent back in the same way as when withdrawing from the contract (for delivery to Slovakia, the Czech Republic or Hungary with a Packeta return code, otherwise at the buyer's own expense to the seller's address). In the case of an exchange, the buyer is obliged to pack the goods well so that they are not damaged during transport. The goods must be returned in their original packaging. The goods must be undamaged, unworn, clean, in their original packaging and with the tags attached, suitable for resale. The option to exchange goods does not apply to contracts for the purchase of goods sealed in protective packaging that are not suitable for return for health protection or hygiene reasons (e.g. socks, shoe insoles, swimwear, underwear, etc.). We recommend opening the parcel and any further packaging carefully, leaving it in an unchanged condition and keeping the tags attached to the product until you are sure that the product fits you well. Where the nature of the goods allows, try the correct size over other clothing, not on bare skin. If we receive a product that does not meet the conditions for return/exchange (the product has been worn, washed, has no tag, is not in its original packaging, is dirty or smells), we reserve the right to refuse the return/exchange. The buyer may always exchange goods for a product of the same or higher value than the purchase price of the original product. If the product is more expensive, the buyer pays the price difference. When exchanging goods, the buyer pays the fee for the return code (for delivery to Slovakia, the Czech Republic or Hungary) online before it is sent; the amount of the fee is shown in the form. Sending the exchanged goods to the buyer is free of charge. An exchange is only possible if the seller has the goods to be exchanged in stock at the time of the exchange. The buyer may only carry out an exchange by post in the ways described in this article. Sending the parcel insured is recommended. The seller does not accept cash-on-delivery parcels. The buyer is obliged to enclose the invoice in the parcel (make a copy for yourself).
  20. The purchase price of the goods will always be confirmed to you by e-mail when the order is specified. The buyer confirms that they have been informed that placing the order entails an obligation to pay the price.
  21. All prices of goods and services and all fees in the online shop are stated including VAT. All promotions are valid while stocks last, unless stated otherwise for a specific product. The regular price means the price at which we offer the goods without taking into account any possible bonuses, marketing campaigns to support sales and other discount promotions, or the price recommended by the manufacturer or distributor, whereby the price that better reflects the price level of the product on the market at the given time will always be displayed.
    If the nature of the products - erotic goods and/or alcoholic beverages - requires verification of the buyer's age under Act No. 445/1990 Coll., which regulates the conditions for the sale and distribution of press and other items capable of endangering morality, or Act No. 219/1996 Coll. on protection against the abuse of alcoholic beverages and on the establishment and operation of sobering-up stations, as amended, the buyer is obliged to confirm their age before entering the erotic goods and/or alcoholic beverages section. If the buyer meets the minimum age requirement of 18 years, they may place an order from the seller's offer in these sections. The seller keeps the age confirmation in case of verification.
  22. The seller is not responsible for a delayed delivery of goods caused by the buyer stating an incorrect address, phone number or e-mail address. Rights arising from liability for defects of goods (complaints), including the procedure for goods damaged in transport, are governed by the complaints procedure, which is an integral part of these general terms and conditions.
  23. The buyer has the right to cancel the order without giving any reason at any time before the goods are dispatched, by e-mail: info@sportheaters.com, by phone: +421 904 177 561 or via the contact form. If the goods are not delivered due to force majeure or because their production has ended, the seller will inform the buyer of the reason for non-delivery without delay. The seller is obliged to offer the possibility of delivering substitute goods.
    The buyer has the right to refuse the delivery of substitute goods and to withdraw from the order of the goods concerned. If the purchase price or part of it has been paid, the funds will be refunded to the buyer on cancellation of the order within 14 calendar days using the same payment method that the buyer used for their payment. This does not affect the buyer's right to agree with the seller on another method of payment, provided that the buyer incurs no additional fees as a result.
  24. Points 8 to 16 of these general terms and conditions expressly do not apply to persons who do not meet the definition of a consumer set out in Act No. 108/2024 Coll. on Consumer Protection.
  25. If a consumer is not satisfied with the way in which the seller handled their complaint, or if they believe that the seller has violated their rights, they may contact the seller with a request for redress. If the seller rejects the request for redress or does not respond to it within 30 days of the day it was sent, the consumer has the right to file a petition to initiate alternative resolution of their dispute under Section 12 of Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and on amendments to certain acts.
    The competent body for alternative resolution of consumer disputes with the seller SVK media s.r.o., with its registered office at Zadunajská cesta 16, 851 01 Bratislava, Company ID: 46 083 430, is the Slovak Trade Inspection, Prievozská 32, 827 99 Bratislava 27, www.soi.sk, or another competent authorised legal entity entered in the list of alternative dispute resolution bodies kept by the Ministry of Economy of the Slovak Republic (the list is available at www.mhsr.sk); the consumer has the right to choose which of these alternative dispute resolution bodies to contact.
  26. Information on the processing of personal data can be found on the website in the Privacy policy section. The buyer acknowledges that they are obliged to provide the seller with correct and true personal data and to inform the seller of any change to their personal data. The buyer confirms that the personal data they have provided are correct.
  27. By ticking the box before submitting the order, the buyer declares that they have read these general terms and conditions, have fully understood their content and agree with them.
  28. Relations not regulated by these general terms and conditions are governed by the relevant provisions of the Civil Code, the Commercial Code (if the buyer is not acting as a consumer), Act No. 22/2004 Coll. on Electronic Commerce and amending Act No. 128/2002 Coll. on State Control of the Internal Market in Matters of Consumer Protection and on amendments to certain acts, as amended by Act No. 284/2002 Coll., as amended, and Act No. 108/2024 Coll. on Consumer Protection and on amendments to certain acts.
  29. These general terms and conditions become effective in relation to the buyer upon conclusion of the purchase contract.
  30. The seller reserves the right to change these general terms and conditions. However, a validly concluded contract is governed by the general terms and conditions in force at the time it was concluded. The obligation to inform is fulfilled by publishing them on the website www.sportheaters.com.

MODEL WITHDRAWAL FORM

The easiest way to withdraw from the contract is our online return form. If you prefer not to use it, you may complete and send this model form.

(complete and return this form only if you wish to withdraw from the contract)

To: SVK media s.r.o., Zadunajská cesta 16, 851 01 Bratislava, Slovak Republic, info@sportheaters.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: …………………

Order number: …………………

Ordered on (*)/received on (*): …………………

Name of consumer(s): …………………

Address of consumer(s): …………………

Signature of consumer(s) (only if this form is notified on paper): …………………

Date: …………………

(*) Delete as appropriate.

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